Tenant Services

If you have a non-emergency maintenance issue in your residence you can use our online work order request to report your concern.

Online work order request form

What’s considered an emergency?

A emergency is considered a urgent situation, requiring immediate attention. In the case of a life-threatening emergency, please call 911 first – but do contact us at 905.502.5300 and follow the prompts.

Examples of Rental Apartment emergencies

  • Fire
  • No heating
  • Break-in
  • Flood and water leakage where the water system must be shut off
  • Electrical damage