Frequently Asked Questions

Here is some information that will help you answer any questions you may have related to Daniels Gateway Rental Communities.

Feel free to send us a message if you can't find an answer you are looking for.

General Inquiries

New around here? Start with the basics.

Who is The Daniels Corporation

Company founder John H. Daniels is a towering figure of the North American real estate industry. In a career that has spanned over 50 years, the former Chairman and CEO of Cadillac Fairview Development Corporation has left an indelible mark on the quality of the places in which people live, work, play, create and shop. Over the course of his career Mr. Daniels played a key role in the development of Canadian landmarks such as Toronto’s Eaton Centre and Toronto-Dominion Centre, the 4,700 acre Erin Mills community in Mississauga and the brownfields reclamation of the Goodyear Tire Plant in Etobicoke.   You can learn more about The Daniels Corporation at www.danielshomes.ca

Tenants

What do I do if my unit needs something fixed?

Daniels Gateway has a customer support team who services all maintenance issues Monday to Friday.  We also provide our tenants with an after-hours emergency contact number (905.502.5300 and follow the prompts).

Are your properties pet friendly?

Yes, the majority of our communities are pet friendly, however we limit the pets to 2 per unit, weight limit of 50 lbs. per pet. Please speak to a Gateway leasing agent to learn more.

What if my situation changes and I need to move out before the end of my tenancy?

Daniels Gateway understands that sometimes a person’s situation can change.  If a tenant needs to terminate their lease before the end of their contract, there are always options.  Speak with one of our leasing representatives to discuss our policies and procedures.

Applications

We take security & privacy seriously.

What is the first step in the application process?

The first step is contacting the leasing office and letting a representative know what month you are looking to move, and what your desired area would be.  From there, our representative will provide you with the properties that are available, and schedule you a time to view them with our leasing agent.

What documents do I need to apply, and how long does the process take?

Once you have seen the property that you wish to apply for, we require a completed application (our leasing agent can assist you in filling it out correctly), photo ID, letter of employment, recent pay stubs, and a deposit for the last months rent.  Everyone over the age of 18 must fill out the application and provide documents.  Once we have received all necessary documents, the verification process typically takes between 5-10 business days.

Can I still apply if I have bad credit?

Yes, if you have bad credit you can still apply for our properties.  You can speak to a leasing representative for more information.

HIP

Explain how HIP works? Do you have a rent-to-own program?

Our Home Investment Program is an incentive program for tenants who might be looking to purchase a brand new Daniels property in the future.  Every month you rent with us you accumulate $200, up to a max. of $10,000, to put towards the purchase of a new Daniels home.  It is not the same as a rent-to-own program, as you cannot purchase the townhome/suite that you are living in, as it is a rental property.

What is I do not decide to purchase, do I get money back?

No, you would not get money back as we are not adding money onto your monthly rent.  Think of it as theoretical money: if you purchase a new Daniels home, we will minus the HIP Dollars you have accumulated off the total purchase price.

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